SRL Archive - NOTA

Hey guys,

so about a year ago I purchased a domain and hosting with 1 & 1. 2-3weeks later I decide I don't want it. I've already paid for it so I just decide to put in a ticket and cancel the hosting etc…. My bills stopped going out at that point and I didn't have a recurring payment from my account. I assumed all was well and moved on. That email address etc died off.

A year later I get a letter from another company saying I owe 1 & 1 money. Why? They wouldn't state why. I contacted this company repeatedly for a week trying to get through. I left messages. No response.

Then I GET THROUGH …. by email. They tell me the domain and I explain they are wrong as I cancelled it… they point me towards 1 & 1.

Now it begins.

> Hey,
>
> I'm being chased down by another company because 1&1 never cancelled the
> renewal I asked for. I am refusing to pay because I cancelled it pretty
> early into buying the domain and hosting.
> There are records of me NOT logging into the service I paid for and NOT
> using any of the services because of this fact, yet I am still being
> charged the full amount.
>
> What can I do about this? As even though I sent a ticket asking for it to
> be cancelled about 2-3 weeks after purchasing it. It is still being renewed
> and I am being harassed by another company you set on me.
>
> Thanks,
>
> Bradly

Thank you for contacting us.

I am sorry for this inconvenience, however, we had tried to contact you numerous times regarding these billing issues. We had sent a number of e-mails to the e-mail address on file and tried to freeze the account to get your attention. Unfortunately, the issue persisted for long enough to the point that we had sent the account to AFS, the collection agency. Please note that before the account entered collections, we had a far broader authority to assist you. Once an account is in collections, we are not allowed by our systems to access your invoices in any administrative way. We similarly cannot remove an account from collections unless it is proven that it is wholly the fault of 1and1 that the package was continued. Please resolve the issue with the collection agency and they will remove you from any list that they have. Thank you.

If you have any further questions please do not hesitate to contact us.

I'm sorry but they don't response when I call them, however they have the time and patience to send me letters.
If you look at your records you will see I DID NOT access the account after contacting you. I haven't used it since and it has been a dead domain and site.
For this is obvious proof of a fault on your end. I didn't make any followup payments and hadn't been paying for it for some time.

How can I contact the agency if they don't reply but feel it necessary to bully me with letters.

Thank you for contacting us.

I know my previous response might not have been the response that you were looking for. Unfortunately, this is the response that we need to give. This is a situation where the account was left delinquent for some time and caused our automated system to pass the account to collections. Despite these actions not grasping your attention, there were honest efforts to contact you. As an Internet company, e-mail is our preferred method of contact. Furthermore, when the account is left delinquent, we suspend the service. We have given ample time and notice for this account. There is nothing we can do at this point. I am sorry.

If you have the ability to contact me then how am I only just getting letters from another company. You obviously haven't made all that much effort in trying to contact me. I understand you're a business and this is how you may work. But using the fact you couldn't contact me as an excuse when you can now is out of the question.
Why wasn't I give a notice by letter from 1&1 about outstanding bills before but I am with another company?

It seems like you have purposely not contacted me properly about this with the intentions to get another company involved over £26

What am I meant to do? They're acting like complete fucking morons.

Humm.. Not sure what to do but I will be thinking about moving srljustin off 1 and 1 domain now..

I left 1 & 1 for this reason. I hated them from the start, Don't know why I bothered.


Just got this:

Again, we apologize for any confusion caused here.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

From a customer service standpoint, we want to do all that we can. We do understand that perhaps this service was somehow forgot about, incorrectly cancelled, or there was some kind of misunderstanding along the way. We do sympathize with your plight in this current situation.

This is why we pointed out that, should you pay the collection agency within the 30-day mark, they will remove you from any credit-affecting list. We send out letters to remind customers of their outstanding balance through the mail, send out numerous emails, and we make telephone calls as well.

Please further resolve this matter with AFS.

Thank you.

They're walking around in circles and blaming me now.

Just don't pay the bill?

I haven't, they sent me letters about debt collectors.

To be honest, normally not paying bills and not using it isn't the same as
ending your contract. They probably still paid for your domain address and
reserved some space for your server.

From: masterBB
To be honest, normally not paying bills and not using it isn't the same as
ending your contract. They probably still paid for your domain address and
reserved some space for your server.

Thing is I put in a support ticket to say I was done with them. I shouldn't really have to say anymore to them xD

domain is a 1 time buy, you had to purchase it for 1 year +

I assume you did that..

after that, you had a 1month payment for hosting, correct? And they stopped hosting it when you cancelled it? Thus you shouldn't h ave to pay for it..

They have their head up their buts @grats that's how I see it, he sent an invoice for it to be cancelled then clearly didnt use it. Then they didnt contact him, but contacted another debt collector? It's like complaining about your supervisor to the head of the company without ever mentioning their was a problem. They should have promptly emailed him if they could not have cancelled it that way. #MoneyHungryFor26 $