Ok so this afternoon I got on my laptop for like 5 mins and then closed the lid thing. I opened it back up tonight around 9 PM, turned it on, it showed the 'Dell' splash screen for like 800 ms and then showed a blank screen for like.. half a family guy episode. Usually it takes 8 seconds to startup. So I press F12 since windows8 doesn't support safemode.. unless you can configure it via the OS(which I can't access…). I ran the test twice (Dell pre-boot System assessment) with NO errors.
I ran it again and got this error: video memory vid memory integrity test discrepancy
Everything else passed:
Cables, Hard drive, CDrom, os boot path, primary battery, charger, processor fan, system management, memory
but video card failed:
VIDEO ADAPTER MEMORY TEST FAILED: 'Scan Test' AT LOCATION 0xe3f00000 EXPECTED VALUE = 0x0000000000000000 ACTUAL VALUE = 0xa366ac485615b97
Error code 2000-0332
Validation 80276
So umm yea I don't have a windows8 startup disk because it didn't come with the computer, and downloading another is out of the question with my internet. Is there anything I can do?
I have not downloaded anything with rats… hopefuly, just:
eclipse, simba, malwarebytes, AVG
Hazzah
2013-10-24 23:37:49
Well, Dell has very good customer service, and I assume the laptop must be fairly new and still have it 1 year of dell warranty, just call customer service and they will give you some fedex tags to send it back and have it repaired or replaced.
From: Hazzah
Well, Dell has very good customer service, and I assume the laptop must be fairly new and still have it 1 year of dell warranty, just call customer service and they will give you some fedex tags to send it back and have it repaired or replaced.
Meh that was a last resort but whatever guess I'll do that
xtrapsp
2013-10-25 07:50:47
Gonna be honest, sounds like your mobo is dead. What indicated that is that it's got an onboard video/graphics card.
You could always try re-installing or updating the BIOS.
Or you could smd.
Hazzah
2013-10-25 13:50:29
From: Officer Barbrady
Meh that was a last resort but whatever guess I'll do that
Yea I know it, but it didn't seem like anything software related.
cause
2013-10-25 14:07:44
Sounds like a hardware problem for sure…+1 to Hazzah's suggestion.
From: cause
Sounds like a hardware problem for sure…+1 to Hazzah's suggestion.
Good will be easy to tell dad
last time something like this happened (4 years ago) it was because I was a noob downloading too many games
I contacted YoHoJo and attempted to help but he told me to contact dell but I figured it would be more or less the same thing
footballjds
2013-10-25 15:06:22
i always try plugging in a vga cable to a monitor. however it sounds like a motherboard issue as strap-on pointed out
Hazzah
2013-10-26 11:38:48
From: footballjds
i always try plugging in a vga cable to a monitor. however it sounds like a motherboard issue as strap-on pointed out
Literally Lol'd @Strap on
[XoL]
2013-10-27 17:15:13
Bios, disable lan based things and change the boot order so its hard drive first and see if it works.
From: [XoL]
Bios, disable lan based things and change the boot order so its hard drive first and see if it works.
how do i go about doing that
[XoL]
2013-10-27 17:45:03
From: Officer Barbrady
how do i go about doing that
Boot into bios (should be f2 or f8) then go into one of the settings and look for things that say lan and disable them
Edit: Hmm I became a "Old member" in the time from my last post :p
xtrapsp
2013-10-27 20:54:16
From: [XoL]
Boot into bios (should be f2 or f8) then go into one of the settings and look for things that say lan and disable them
Edit: Hmm I became a "Old member" in the time from my last post :p
if it's a HDD error won't it come up saying either Corrupt or No OS found on drive?
[XoL]
2013-10-28 11:21:56
From: xtrapsp
if it's a HDD error won't it come up saying either Corrupt or No OS found on drive?
Yeah I was getting that, but I also had the media failure thing happen to me and the bios thing fixed it for me (once I got a real boot, I changed everything back to normal)
Hijacking thread:
Sister's laptop stays on a blackscreen when booting up.
Fans, lights, still works though.
Is it cause of faulty RAM? Don't think this is a mobo issue or gpu?
edit: got it, was the ram, properly connection gone lose or smthing.
Hadley
2013-10-31 21:11:16
From: Sjoe
Hijacking thread:
Sister's laptop stays on a blackscreen when booting up.
Fans, lights, still works though.
Is it cause of faulty RAM? Don't think this is a mobo issue or gpu?
edit: got it, was the ram, properly connection gone lose or smthing.
Sounds more like a graphics card display issue than a ram issue, but atleast you got it fixed. ;)
From: Hadley
Sounds more like a graphics card display issue than a ram issue, but atleast you got it fixed. ;)
yeh it was weird, all I did was put the ram out and in. Did the trick lol